Frequently Asked Questions

Who Will Be Helping Me?

After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it’s important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn’t a good fit for you, you may elect to be matched to a different counselor.

Who are the counselors?

Counselors accessed through Everywhere.care are licensed, trained, experienced, master’s level counselors. All of them have a Master’s Degree in their field. They have been qualified and certified by their state’s professional board after successfully completing the necessary education, exams, training and practice.

How Much Does It Cost?

The cost of counseling through Everywhere.care is $0.00. You can cancel your membership at any time for any reason.

Can Everywhere.care substitute for traditional face-to-face therapy?

The professionals who work through Everywhere.care are licensed and credentialed therapists who were certified by their state’s board to provide therapy and counseling. However, while the service may have similar benefits, it’s not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won’t be able to make any official diagnosis, to fulfill any court order or prescribe medication.

I signed up. How long until I am matched with a counselor?

You will be able to speak with a licensed professional with minutes.

Do I talk to “real doctors”?

Yes. Everywhere.care members only talk to actual doctors who are U.S. board-certified internists, pediatricians, dermatologists, and emergency medicine physicians who are state-licensed to practice medicine in the U.S. and also living in the U.S.
When you request a consult, Everywhere.care will connect you with a doctor licensed in your state.

What are some of the common conditions Everywhere.care treats?

Common conditions include sinus problems, respiratory infection, allergies, STDs, urinary tract infections, cold and flu symptoms and many other non-emergent illnesses.

Can Telehealth handle my emergency situations?

Telehealth is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

Can I request a particular doctor?

You cannot request a particular doctor. Everywhere.care is designed to support your relationship with your existing doctor. Therefore, it is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Everywhere.care doctors are highly qualified and go through rigorous training and credentialing. We have one of the largest physician networks of telehealth providers who are board-certified, state-licensed doctors.

Can I get a prescription?

The best treatment for you will be determined by your treating physician, therefore, not all encounters will result in prescriptions being written. Everywhere.care doctors do not issue prescriptions for substances controlled by the DEA (narcotics or stimulants) and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant and anxiety medications (Prozac, Cymbalta, Xanax), narcotics (Norco – hydrocodone, Percocet – oxycodone), medications for ADD/ADHD (Ritalin, Adderal) and other non-therapeutic drugs (Viagra, Cialis).

How are prescriptions sent to the pharmacy?

Everywhere.care does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Is my electronic health record kept private?

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I be turned down for a pre-existing condition?

We do not turn patients away because of pre-existing conditions.

Can I use Telehealth outside of the United States?

Telehealth consults are unavailable outside of the United States.

Is Everywhere.care health insurance?

No, Everywhere.care is not insurance. You do not have to have health insurance to join and use our program.

I’m sick right now, how long after I sign up before I can use it?

Here at Everywhere.care, we would like for you to feel better as soon as possible, so you will be able to use your benefit soon after registering on our site.

What if I need a doctor’s excuse because I missed class or work?

Everywhere.care providers are able to write you a note for missing class or work at their discretion.

How do I cancel my subscription?

You may cancel your membership at any time by sending a request to the following email with ‘Cancel’ in subject line: [email protected]

How long does it usually take for me to talk to a provider after I request one?

The median time to speak with a Telehealth physician is 23 minutes. Usually a provider will call you back much sooner which really makes a big difference when you aren’t feeling well.